Communication that connects it all.

Property managers can call their Steadfast contact at any time. Our 24-hour dispatch is a contact point for tenants, alarm monitoring companies, and camera monitoring companies.

Plan dispatch & reporting

Steadfast officer writing an observation beside a patrol vehicle, framed by gold texture and palms

Dispatch & reporting,
with purpose.

Agree property contacts, reporting requirements, and when an issue needs management’s attention.

A contact around the clock

Tenants, alarm monitoring companies, and camera monitoring companies can contact dispatch 24 hours a day. Property managers can call their Steadfast contact directly at any time.

Useful documentation

A report should explain the location, the observation, the action taken, and the follow-up still needed. That gives management a starting point for tenant communication and vendor coordination.

Property-specific escalation trees

The escalation tree for your property sets out who to contact and when to involve management, helping the team handle issues without unnecessarily waking the property manager.

Steadfast colleagues reviewing information together

Clear before
day one.

We work through the practical details with your management team.

Your Steadfast contact and property-specific escalation tree
How concerns reach the on-site team
Incident and activity documentation
Follow-up on recurring property issues

The Steadfast approach

Good questions.

Is dispatch available 24/7?

Yes. Our 24-hour dispatch is a contact point for tenants, alarm monitoring companies, and camera monitoring companies. Property managers can call their Steadfast contact at any time. For an immediate threat to life or safety, call 911.

What information belongs in a report?

Useful reports identify the location and concern, describe the action taken, and make any remaining follow-up clear. Site instructions determine the documentation and escalation requirements.

How do we change site instructions?

Use your assigned management contact and the approval process for your property. State the requested change and its effective date so the team receives a clear update.

Part of a bigger plan.

Standing guards

A team assigned to your property, following site-specific instructions and supporting the people who use it every day.

Explore service

Mobile patrol

Patrol visits focused on the areas and conditions that matter to your property, with a record of observations for your team.