As a property manager, you have a lot on your plate and many things that you must be able to resolve at any given time. You must meet the expectations of property owners, satisfy the needs of tenants, and ensure that your property is safe, clean, and inviting.
This is often easier said than done, as you don’t always have the information that you need when you need it in order to effectively get everything done. That’s where Steadfast’s daily reports can make things much easier.
First Thing’s First: You Have a Lot On Your Plate
Successfully managing a property calls for successful navigation of a number of tasks, including:
Managing your tenants: This includes finding and screening tenants, handling move-outs, and dealing with day-to-day tenant requests and concerns, including maintenance requests, noise complaints, and evictions.
Supervising vendors and employees: You must supervise all additional employees that manage the property, including the concierge, security personnel, maintenance workers, and vendors.
Property maintenance: You must maintain and upkeep the property, making sure that it’s safe, habitable, and approachable for customers and tenants.
Establishing rent: You’re often called on to help with determining the cost of rent. You can also increase the rent by a fixed percentage based on the current market
Understanding the laws: You’re often expected to have in-depth knowledge of the state and local laws regarding rental properties. This information is particularly crucial when it’s time to screen tenants, handle security deposits, terminate leases, evict tenants, and comply with safety standards.
Managing the budget: You are often in charge of maintaining the budget and ensuring that every important task is effectively executed within the property owner’s budget and means.
But you’re usually not on the property and you don’t have 24/7 security cameras or spies informing you of every single thing that’s going on. So, more often than not, you have no way of getting the information you need – like maintenance concerns, updates on vendor productivity, etc. – quickly and consistently. This contributes to stress and strained relationships between tenants, property owners, and property managers.
That’s where Steadfast’s Comprehensive Maintenance and Incident Reports come in. Here are 7 reasons why our reports make your life easier.
1. They provide up-to-the-minute maintenance information
Our reports detail comprehensive, accurate updates on common maintenance concerns, including:
Lights out
Broken sprinklers
Graffiti
Cracked curbs/tire stops
Missing signs
Tenant move-outs
Flooding
Excessive shopping carts
Rodents
Spills
Overflowing dumpsters or trash cans
That way, nothing ever goes unnoticed or unaddressed.
2. They inform you of issues that have been proactively handled
At Steadfast, we don’t just report on pending issues and maintenance concerns – we proactively solve them for you. We offer a 24/7 hotline that tenants can call to voice any concerns or issues. If, for example, they notice a panhandler, our security guards will swiftly take care of the problem and detail its resolution in the report.
That way, the issue is already taken care of and you don’t have to get involved.
3. They improve relationships between property managers, tenants, and property owners
This 24/7 hotline and our proactive resolution of common maintenance concerns ultimately improve relationships between property managers, tenants, and property owners.
Why? Without our reports and proactive resolutions, there’s generally a delay in communication and resolution. Tenants feel like their concerns are not being heard, property owners feel that property managers are not doing their jobs, and property managers are left overwhelmed and underinformed.
In the big picture, this creates tension between all parties, and both the maintenance and safety of the property suffer as a result. By serving as a productive middle-man, Steadfast security guards ease said tension so every party feels heard, informed, and productive.
4. They can be forwarded to pertinent parties with just one click
Our one-click reports – which include descriptions, site maps, and pictures – can be forwarded to vendors and tenants within seconds. We will also follow up with you once the concern has been resolved.
That way, as a property manager, you don’t have to waste time crafting emails, following up, and making sure that a problem is taken care of.
5. They limit your liability
Our reports limit ownership and management liability by alerting our clients about potential property issues before they become major problems. This not only ensures smooth operations but also further reduces tension between tenants, property owners, and property managers.
7. They help you monitor vendors and tenants
We ensure that your vendors (maintenance, lighting, etc) are doing their jobs effectively. If there’s an issue, we provide ready-to-forward reports or contact vendors directly so the issue can be resolved immediately.
Similarly, our consistent, ready-to-forward reports help you see if your tenants are abiding by the rules and the terms of their lease. If they’re not, we provide property managers with comprehensive reports of any violations so they can maintain tenant compliance and effectively manage – even when working remotely.
8. They’re well-organized and easy to download
Our reports include pictures and a map sheet of the property that pinpoints the exact location of the concern in question. All of this is available in one attachment so the reader doesn’t have to download multiple attachments.
Gives us a call and let us make a free assessment of your property with a report included.